SkyVillage Docs
WebsiteGame PanelBilling Panel
  • 👋Welcome to SkyVillage Docs
    • 💬Contact us
    • 🎨Our branding
  • getting started
    • 🛒Purchasing a server from our website
      • 〽️RAM Calculator - MC servers
    • 🚚Setting up your game panel account, and verifying your Billing account
    • 🌐Connecting to your server
  • Guides
    • 📈Internet speedtesting against our servers
    • 🔨Changing your server version
    • 🔨Changing your server type
    • 🔨Changing your Java version
    • 🛠️Configuring and setting up MongoDB servers
    • Use your own domain with our services
      • Quick - using your own domain
    • Getting a free Skylar subdomain
  • web hosting
    • 🌐How to setup the included web hosting
    • 🎒Backups
  • VPS Hosting
    • 💻Setting up your VPS Account
    • 🚚Getting started with the panel
    • 📺Logging into your VPS using VNC
  • Frequently Asked Questions
    • Q: What's included as part of your plans?
    • Q: Why can I not connect to my server? Are your servers down?
    • Q: My server got suspended because I forgot to pay an invoice, what do I do?
    • Q: How do I partially pay my invoice with a prepaid card, for example?
    • Q: My RAM keeps increasing, and the server keeps crashing, what the h*** do I do?
    • Q: The RAM is literally 5GB on boot on my 20GB RAM server. Is this normal?
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  • If your server has been suspended, the server is on the Game panel, and you've paid the invoices
  • If your server has disappeared from the panel

Was this helpful?

  1. Frequently Asked Questions

Q: My server got suspended because I forgot to pay an invoice, what do I do?

PreviousQ: Why can I not connect to my server? Are your servers down?NextQ: How do I partially pay my invoice with a prepaid card, for example?

Last updated 3 years ago

Was this helpful?

First off, check on the if the server is still there. If it's still on your account and has been marked as 'suspended', then that's great. Just pay your invoices on our Billing panel, and your server should be up and running again.

If your server has been suspended, the server is on the Game panel, and you've paid the invoices

Great! If all invoices are paid, your server should be up and running again and the 'suspended' label should of been removed now. If not, you should .

If your server has disappeared from the panel

It's likely that the server was deleted due to not paying the invoices that were sent out to you.

To make sure you receive emails from us (we send out e-mail reminders to let you know when invoices are due), make sure to add our domain (skylarnodes.net) as a trusted domain.

If there is no options to add a domain to the safe senders list, add the following e-mail addresses to the safe senders list: - billing@skylarnodes.net - noreply@skylarnodes.net - support@skylarnodes.net

You should create a ticket via our Discord server so we can provide real-time 1-to-1 communication to double check this process goes smoothly.

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