Q: Why can I not connect to my server? Are your servers down?
PreviousQ: What's included as part of your plans?NextQ: My server got suspended because I forgot to pay an invoice, what do I do?
Last updated
Was this helpful?
Last updated
Was this helpful?
First check to see if your server is off via our , or if your server has been suspended. If the server has not been suspended and the panel is not responding (and returning errors saying it can't connect), it's likely that our nodes are down.
Just to double check if they're down, you should be able to check our node status .
Otherwise, you should check our Discord server to see if there are any announcements on any maintenance/downtime.
Your server can be suspended for various reasons:
- Forgot to pay your next invoice (if that's the case, click to see what to do). - Violating our Terms of Service, Fair use policy, or/and Privacy Policy in any way or form; - Hacking, Misuse, and/or abusing our services (most situations are covered by our Terms of Service and Fair use policy).
You should if your server has been suspended for misuse of our services.
You should , preferably via our Discord as we can provide 1-to-1 support.