SkyVillage Docs
WebsiteGame PanelBilling Panel
  • 👋Welcome to SkyVillage Docs
    • 💬Contact us
    • 🎨Our branding
  • getting started
    • 🛒Purchasing a server from our website
      • 〽️RAM Calculator - MC servers
    • 🚚Setting up your game panel account, and verifying your Billing account
    • 🌐Connecting to your server
  • Guides
    • 📈Internet speedtesting against our servers
    • 🔨Changing your server version
    • 🔨Changing your server type
    • 🔨Changing your Java version
    • 🛠️Configuring and setting up MongoDB servers
    • Use your own domain with our services
      • Quick - using your own domain
    • Getting a free Skylar subdomain
  • web hosting
    • 🌐How to setup the included web hosting
    • 🎒Backups
  • VPS Hosting
    • 💻Setting up your VPS Account
    • 🚚Getting started with the panel
    • 📺Logging into your VPS using VNC
  • Frequently Asked Questions
    • Q: What's included as part of your plans?
    • Q: Why can I not connect to my server? Are your servers down?
    • Q: My server got suspended because I forgot to pay an invoice, what do I do?
    • Q: How do I partially pay my invoice with a prepaid card, for example?
    • Q: My RAM keeps increasing, and the server keeps crashing, what the h*** do I do?
    • Q: The RAM is literally 5GB on boot on my 20GB RAM server. Is this normal?
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  1. Welcome to SkyVillage Docs

Contact us

How to contact our team for support, and all needs.

PreviousWelcome to SkyVillage DocsNextOur branding

Last updated 3 years ago

Was this helpful?

You can contact us via various methods. The best possible method of getting support is creating a ticket through our . That way we should be able to provide straight off-the-bat support, 1-to-1 right there.

If you don't want to use Discord, we also have other alternate methods of contacting us:

You can email us @

There may be a brief delay, but our team constantly monitors this inbox so we should be able to help with support round the clock.

For other matters such as suggestions, feedback, or others, please use this e-mail as well.

All clients can also open tickets on our Billing store ticket system.

Though this is not recommended as it isn't monitored as much as our Discord ticket system or our e-mails.

👋
💬
Discord server
support@skylarnodes.net